Amazon Call Center Jobs Work from Home

An Amazon Virtual Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.

Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions in a fun and fast-paced environment.

Virtual Customer Service (VCS)

It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a work-like environment at the home location so that associates can deliver their best in terms of productivity and quality.

Knowledge and Skills Required

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills and ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers’ issues without distraction to resolution
• Good composition skills and ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays, and events
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• Problem Solving Skills:
• Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications Required

The minimum qualification is 10 + 2. Any Graduate
Shifts: Rotational
Benefits: NSA, OT, Internet allowance, and Zeta Meal Card.