Amazon Careers Phoenix

Job Summary

Customer Trust and Partner Support (CTPS) is Amazon’s global organization that constantly makes high judgment decisions across a wide breadth of constituents. We build and deliver services for Buyers, Sellers, Vendors, and other customers.

We ensure that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support our many partners in this journey. We face constant trade-offs and competing objectives that we need to appropriately balance.

We have to do all of this at a high scale which only happens through technology and science. We are also a large organization that leads on innovation in many areas, so we also play a critical role in helping Amazon more broadly beyond our own goals.

Within CTPS, the Selling Partner Abuse team launches products and services that detect and prevent abuse in our store before it impacts a customer. We work with business partners across the organization to find and close gaps that lead to abuse and create and enforce selling policies that help ensure we have a fair marketplace.

Our product and program managers work hand in hand with our engineering and science partners to develop and implement innovative solutions that help Sellers become successful and stop bad actors at scale, globally.

We are seeking a candidate who loves solving complex problems, is passionate about stopping bad actors, and protects customers. Plus, strong analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and execute it with strong results.

BASIC QUALIFICATIONS

• Bachelor’s Degree, or equivalent work experience
• 3+ years of program management experience, leading projects involving multiple stakeholders.
• 3+ years of demonstrated proficiency in analyzing data, and creating dashboards and business reports using SQL.
• Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to stakeholders.
• Demonstrated ability to consistently maintain a high level of integrity and discretion to handle confidential information.
• Proven superb customer service to the leadership team and other key stakeholders
• Demonstrated written and verbal communication skills.
• Proven ability to present complex information in a clear and concise manner to executives.

PREFERRED QUALIFICATIONS

• Experience working in risk, fraud, or compliance organizations.
• Ability to create detailed business analyses, outlining problems, opportunities, and solutions for business stakeholders.
• Familiar with defining configuration specifications and business analysis requirements
• Experience working in risk, fraud, or compliance organizations.
• Advance SQL proficiency -write complex SQL statements and ability to manipulate a massive amount of data, creating dashboards/on-demand reports

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.