Case Manager Jobs San Antonio

Job Details

Hiring Organization Family Services Association
Post Name Case Manager I
Qualification Bachelor’s degree in social work or a related behavioral science area of study; or five (5) years of relevant experience.
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 16 Per Hour
Location San Antonio, Texas, United States 78228


The Case Manager I / Social Worker I / Family Advocate conducts direct service coordination for agency service recipients to ensure that needed supportive services and community resources are provided and accessed leading to an improved quality of life while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma-informed care lens as defined by the agency.

Essential Functions:

  • Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma-informed lens through Agency services and/or community partners.
  • Provide essential services to individuals and families in crisis. Crisis intervention case management services will be provided based upon a crisis evaluation to provide intervention and stabilization services to ensure client stability and safety.
  • Conduct an initial eligibility screening with potential service recipients. Complete necessary intake and discharge paperwork and conduct review for appropriate utilization of services from admission through discharge.
  • Conduct a Needs assessment of each case within thirty (30) working days, as mandated by contractual requirements after the initial screening, or as may be required by applicable contract requirements.
  • Develop an individualized service plan for each client within ten (10) working days of completing the assessment, or as mandated by a specific contract. Collaborate with the client and with agency clinicians as needed in the development and execution of the plan of care and achievement of goals.
  • Re-evaluate the service recipient’s status a minimum of every thirty (30) days and respond to the changing needs and circumstances of persons receiving services. Update service plan as needed, with all follow-up visits.
  • Maintain service recipient records and database for monthly, quarterly, and annual statistical reports and documented on progress notes and/or contract-approved documents. Evaluate participant satisfaction and quality of care provided.
  • Coordinate the integration of case management/social services functions into the participant’s care, discharge, and home planning processes with other departments, external service organizations, agencies, and clinicians.
  • Provide case consultation to other direct service providers as appropriate.
  • Maintain service recipient and family member confidentiality in accordance with agency standards and coordinates the provision of social services to participants, families, and significant others to enable them to achieve maximum benefits from services.
  • Attend general staff meetings, peer consultations, multidisciplinary case conferences, and training as required.
  • Maintain good relationships with stakeholders (including current and potential clients, community, and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
  • Maintain a working environment that encourages mutual respect, promotes respectful and congenial relationships between employees, and is free from all forms of harassment.
  • Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.     


To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily.  The requirements listed below are representative of the training, experience, knowledge, and skills required for this job.  Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.


  1. Bachelor’s degree in social work or a related behavioral science area of study; or five (5) years of relevant experience.
  2. At least one (1) year’s paid or volunteer experience in a social service program or human services setting.             
  3. Understands cultural differences and is sensitive to the implications of culture for service delivery.
  4. Demonstrated knowledge of basic community resources and of making referrals and providing follow-up consultations.
  5. Fluent in English and Spanish (read, write, and speak) desirable.
  6. Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
  7. Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
  8. State of Texas vehicle operator’s license and proof of liability insurance.
  9. This is a year-long position.



  • 5 years: If you do not have a Bachelor’s Degree in Social Work or a related behavioral science, 5 years of relevant experience.
  • 1 year: If you have a Bachelor’s Degree in Social Work or a related behavioral science, at least one (1) year’s paid or volunteer experience in a social service program or human services setting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information.

Unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

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