Non Profit Jobs Phoenix

Job Details

Hiring Organization Alliance of Arizona Nonprofits
Post Name Case Manager
Qualification Bachelor’s degree in social or behavioral science or related field and minimum of one year of social services experience, or equivalent relevant work experience;
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 18 Per Hour
Location Phoenix, Arizona, United States 85012

Job Summary:  

Work directly with individuals who are experiencing homelessness.  Provide support and referrals to service providers to expedite clients’ opportunities to obtain employment and obtain and retain stable housing so they may become self-sufficient and end their homelessness. 

Essential Functions:

  1. Identify vulnerable individuals and build an effective case plan for them customized to their individual needs:
  2. Conduct in-depth intake interview;
  3. Review HMIS database for background information on returning clients;
  4. Assess the client to develop an effective case plan;
  5. Review case plan with the client; provide resource information, referrals, and direction.
  1. Refer the client to appropriate housing providers or if the client is job ready, assist clients in the employment process:
  2. Identify the client’s specific housing needs, resources, and barriers to creating a housing plan;
  3. Collaborate with housing providers to expedite housing opportunities;
  4. Assess skills and previous vocational experience of clients by conducting intake discussions and reviewing case management notes;
  5. Review job listings with clients, providing guidance for pursuing opportunities;
  6. clothing, bus tickets, haircut vouchers, email accounts, etc.;
  7. Perform employment verifications;
  8. Conduct follow-up discussions and provide walk-up assistance.
  1. Conduct weekly follow-up meetings with clients to provide continued support in achieving case plan goals:
  2. Review progress, monitor notes in the system from other departments, and obtain additional information to support the client in adhering to the case plan;
  3. Determine and administer consequences for non-compliance with case plan goals;
  4. Assist client in obtaining forms, completing paperwork, and contacting referrals;
  5. Serve as an advocate; champion clients;
  6. Make complete and accurate notes in the HMIS system;
  7. Compile data and produce reports for analysis and assessment of program effectiveness;
  8. Provide “success stories” and other positive client progress information to the development team.
  1. Ensure data integrity for accurate reporting:
  2. Enter client information into HMIS promptly; maintain a case file for each resident;
  3. Review updated case notes daily;
  4. Ensure that HMIS files are closed promptly after the client’s exit.
  1. Seek out training opportunities for clients:
  2. Determine individual training needs and connect clients to appropriate training for employment and life skills;
  3. Identify suitable job training programs and promote to clients, especially regarding resumes and online applications;
  4. Establish and maintain referral resources in the community.

Other Duties:

  1. Assist in training newly hired staff;
  2. Build and sustain relationships with campus partners;
  3. Perform other duties as required.

Work Environment:

This job primarily operates in a professional office environment however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted.

The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data.

Visual acuity and physical ability to operate a motor vehicle. The individual will need to sit at a desk for extended periods of time to accomplish tasks and must have manual dexterity in order to use a keyboard and mouse.



  • Bachelor’s degree in social or behavioral science or related field and minimum of one year of social services experience, or equivalent relevant work experience;
  • Strong knowledge of community resources;
  • Intermediate to advanced proficiency in Word, Excel, and Outlook; highly accurate data entry skills;
  • CPR-First Aid certification within 90 days of employment;
  • Naloxone (Narcan) training within 90 days of employment.


  • Bilingual in English and Spanish.

Help Us Fight Homelessness in Arizona!

Central Arizona Shelter Services (CASS) is the largest provider of a homeless shelter and support services in Arizona.  Our mission is to prevent and end homelessness among individuals and families while advancing compassionate community solutions, and our vision is a community where everyone has a home. 

Join a team that’s changing lives. We seek individuals interested in starting a non-profit career, as well as professionals looking to apply their skills and experience where they can truly make a difference. 

CASS offers a comprehensive benefits package including medical, dental, vision, employer-paid life insurance and short-term and long-term disability insurance, tuition, and professional certification reimbursement.

An array of voluntary benefits, 403(b) retirement plans, paid holidays, paid sick time, and a generous PTO plan.  Several medical, dental, and vision plans are at no cost for employee-only coverage. 

CASS is an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency’s mission and vision.

CASS does not discriminate against qualified applicants on the basis of race, color, religion, creed, sex, age, disability or medical condition (including genetics), national origin, veteran status, gender identity, sexual orientation, or any other categories protected by federal, state, and local anti-discrimination laws.

We provide reasonable accommodation on a case-by-case basis.  A criminal background check is part of our hiring process but is not used to make the final hiring decision.  CASS is a drug-free workplace. 

Apply Now

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