|Hiring Organization||The Ambassadors Theatre|
|Post Name||Customer Experience Team Member|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||GBP 9 To GBP 10 Per Hour|
|Location||London, England, United Kingdom WC2H 9ND|
The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate close to 50 venues in the UK and US, we’re an internationally award-winning producer and a market-leading theatre ticketing business.
Every night our theatres welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first theatre outing, you know every visit is special. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again.
What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterward!
We are dedicated to delivering the best customer experience possible through innovation, making the experience of visiting an ATG theatre better than any other. From our digital ordering service, delivering drinks and snacks directly to your seat, to the premium service in our bars and Ambassador Lounges, which offer only the best quality wine, spirits, and confectionary, our focus is on making sure every customer has a fantastic time.
As part of our Customer Experience Team, you’ll make those fantastic experiences happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service whether you’re welcoming audiences or working behind the bar. You’ll ensure we meet our financial targets by selling products and packages at night and by making sure customers want to return.
So, if you’re looking for an enjoyable and flexible role at the heart of the theatre industry, this role could be for you. Full of variety, it’s both fun and challenging. You’ll take responsibility for a wide range of tasks as part of an ambitious team who are just as passionate about theatre as you are, working in our unique theatre with an ever-changing program of events.
What are we looking for?
A great candidate for this job will:
- Have a great work ethic and care about quality
- Be observant and focused on the customer
- Relate well to others
- Communicate effectively
- Be proactive, decisive, and get things done
- Think creatively
- Have ambition and drive
- Have a flair for sales