Jobs in West Yorkshire

Job Details

Hiring Organization Bupa Health Centre – Leeds
Post Name Customer Service Advisor
Qualification 12th Pass
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 36 To GBP 37 Per Hour
Location Leeds, England, United Kingdom LS1 2SP

About the job area:

When is a contact centre not a contact centre? Well, for us, it’s when you do more than just take calls and process enquiries. In the Bupa Customer Care Team, we want you to be able to spend time having a caring and customer-focused conversation. We want you to feel empowered to guide your caller through their search for a Care Home.

You’ll be able to empathise and build a great rapport with your customers, being with them every step of the way. You’ll be there from their initial call, right through to their loved one moving into one of our Care Homes.

Things don’t stop with delivering an outstanding customer experience though. We believe in working together as one, so you’ll also have opportunities to be involved in driving our department forward, ensuring we always exceed customer expectations when interacting with us.

Role overview:

This fantastic opportunity is for a small number of individuals who have a passion for delivering an exceptional, yet personalised customer experience. In return for your desire for success, we’ll make sure you receive all the training and coaching you need to fit right into our team.

You’ll be based at our Kirkstall Forge office in Leeds but have the flexibility to work from home. You’ll have a permanent contract working 37.5 hours per week within our opening hours of Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 12:30.

What you’ll bring:

Love what you do. If you enjoy helping others and have a drive for being the best you can be, you’re already halfway there!

Be confident in leading a telephone conversation through many emotions. Our callers can be everything from upset and not knowing which way to turn, through to happy, upbeat, and ready to have a good old chat about what’s going on in their life right now.

Sales-focused, proactive attitude. We want you to provide an outstanding level of service, but we’ll also reward you based on your performance. One of these elements will be the number of residents you successfully place within our Care Homes.

Why Bupa?

Bupa is one of the most well-known and respected healthcare businesses in the world because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operation is dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

Bupa Care Homes provides expert nursing, dementia, residential and specialist care to almost 6,000 people in 140 UK homes.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

  • 25 days holiday, increasing through the length of service, with the option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan, life insurance and income protection
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym is available
  • Various family-friendly benefits

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa.

We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  • Whether you’ve found your feet or are discovering a new path.
  • Welcome to a place that celebrates you.
  • This isn’t where you’ve been. 
  • This is where you’re going.
  • This is what we believe in.

We recognise that a CV doesn’t always tell the full story of a person. In addition to a CV, we’d love to see a short summary about who you are, what you love to do in life and why you feel this is the job for you.

Apply Now

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