Customer Service Jobs in Mumbai

Associate – Customer Service

Job Details

Hiring Organization Apertum Online Pvt. Ltd.
Post Name Associate – Customer Service
Qualification A Bachelor’s degree from any stream if a Fresher
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 25000/- To 30000/- Per Month 
Location Mumbai, Maharashtra, India 400013

Company Description

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Job Description

Key Responsibilities: 

  • Handling customer queries on Web Chat, E-mails, and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed-on KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures, and processes
  • Work collaboratively with the team

Qualifications

  • A Bachelor’s degree from any stream if a Fresher
  • Minimum HSC with a minimum 2 years of relevant experience
  • Passionate about customer care
  • Good typing skill
  • Fluent in written and spoken English
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
  • Positive attitude
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • Job Location: Andheri East

Additional Information

  • IT Asset provided
  • 5 Days working
  • Paid leaves of 21 days
  • Annual Bonus
  • Referral hire Program
  • Team Outings
  • Education allowance (Training courses, Udemy, Coursera, etc.)
  • Night Shift Allowance
  • Overtime Payment

Apply Now

Leave a Comment