UK Civil Service Jobs

Job Details

Hiring OrganizationUK Civil Service
Post NameData Analyst
Qualification Any Graduate
IndustryGovernment
Employment TypeFull Time
Work Hours8 Hours
Salary GBP 34404 To GBP Per 42057 Year
Location LondonEnglandUnited Kingdom WC2N 5DX

About the job

Summary

Are you interested in data and how it is used to improve Customer Experience and protect against fraud? Or perhaps you are already a Data Analyst looking for your next opportunity, or to join the future of data sharing across government.

HMRC Customer Insights Platform (CIP) team already provides a range of data analysis tools that enable our Customers to make sense of the audit event data we hold, interpret customer interactions, and provide risk responses.

Within CIP’s analysis team, you would join our team of user support experts, on the front line, helping customers access and use our suite of data analytics tools such as Digital Persona, Superset, Splunk, and Google Analytics to directly help improve customer experience as well as prevent fraud.

As a CIP team member, you will use agile methodologies, adapt quickly to changing demands, and help enable the team to deliver collective outcomes. We will provide you with the tools, support, and expertise to analyze, interpret and understand data in order to improve service and performance.

This is an exciting opportunity for someone to join the future of data sharing across government. What will the successful candidate be doing?

To be successful in the role you will:

  • Work alongside other Data Analysts to resolve issues and requests for support from users of CIP’s portfolio of data products.
  • Set up new user accounts for applications such as Superset and Splunk.
  • Coach users in search creation.
  • Ensure essential appropriate security clearance is implemented.

Essential Criteria

  • Comfortable working with remote teams and displays a collaborative team working approach.
  • Strong focus on customer service, we’re working with customers in a technical environment, which results in positive outcomes.
  • Ability to make key decisions, using own initiative.
  • Comfortable communicating with users at a variety of levels.
  • Capable of maintaining guidance on Confluence and/or SharePoint.

Desirable Criteria

  • Self-organization, management, and planning of own work within the team’s backlog.
    The ability to engage with business users in a clear and logical manner would also be advantageous since, as your experience builds, you will be expected to review business requirements, contribute to technical requirements, and provide assurances on delivery.
  • Proven track record on the use of SQL, Splunk, and/or Google Analytics tooling.
    Experience developing service dashboards, writing ad-hoc queries, and improving them based on feedback.
  • Communicating complex information in a manner that is understandable and in the most appropriate format.
  • Can make complex methodologies look and sound simple.
  • Occasional travel with overnight stays within the UK may be required. Proud member of the Disability Confident employer scheme

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