American Express Jobs Phoenix

Job Details

Why American Express?

There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, and granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people.

Why Risk Strategy & Analytics at American Express?

The mission of the Credit and Fraud Risk organization is to minimize losses while promoting business growth and delivering outstanding customer service. Every year, credit and fraud losses heavily influence whether American Express achieves its business goals. Limiting losses is a virtuous cycle. For our shareholders, it means freeing up funds for business reinvestment.

For our customers, it enables us to extend more credit and invest in richer product value, like reward points and airline lounges. Credit & Fraud Risk carries out its mission by quantifying and controlling risk at each stage of the customer lifecycle, across all products and geographies.

At the highest level, our strategy & analytics teams create risk logic to maximize economic returns. Examples of business problems solved by our strategy teams include when to permit over-limit spending.

When to decline a card application as probable fraud, and when to hold collateral against an AXP merchant displaying warning signs. In most cases, these activities are automated, although, for merchants and larger commercial clients, we supplement with expert human review.

We are looking for Directors to join our risk strategy & analytics teams in the United States. American Express is looking for strong leaders that will be part of high-energy and efficient teams that will build our next-generation credit and fraud risk strategies.

Our drive comes from striving to continuously work towards providing our customers a better experience leveraging state-of-the-art technology and industry-leading analytics.

Role & Responsibilities:

Here’s just some of what you’ll do in this role:

• Lead and manage strategic decisions across operational risk, fraud risk, or credit risk functions
• Encourage, engage and lead a team of high-performing team members
• Drive in-depth analytics and collaborate with our modeling teams to enhance economic logic that supports core risk management decisions.
• Partner across other various enterprise groups to design and implement strategies that enable profitable growth, while controlling for through-the-cycle volatility
• Ensure control, compliance, and operational risk mitigation in all processes, and design for a streamlined user experience across customer touch points.
• Build and deploy the next generation of risk management tools and capabilities to deliver industry-leading credit quality and enable accelerated profitable growth.

Leadership professionals at this level drive the operations in the unit or a vertical and contribute to business strategy. Their decisions have a significant financial impact on the company. Their role is more strategic and supervisory and less operational.

Skills and Qualifications:

Unique career journey shaped by your talent and curiosity

Preferred Skills and Qualifications:

• Deep expertise in risk management at a financial service company, preferably with knowledge of consumer cards, commercial lending, or risk capabilities
• Advanced degree in a quantitative field preferred (e.g. Applied Economics, Statistics, Engineering, Mathematics) or equivalent industry experience.
• Experience leading teams responsible for analytics, strategy implementation, and process management
• Strong analytical skills and an innovative approach to solving both practical and theoretical problems
• Intellectual curiosity, adaptability in a dynamic environment, and ability to reinvent processes and infrastructure
• Ability to build strong working relationships, operate in large cross-functional teams, and influence colleagues to lead change
• Ability to communicate and interact effectively with all levels in the organization as well as with external partners
• Proficient with data analytics tools, such as R, Python, Java, C++, SQL, HQL/Hive, or SAS
• Proficient in Advanced Statistical Techniques, Data correlation, and Model Accuracy Techniques

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally.

That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Apply Now