|Hiring Organization||BT Plc|
|Post Name||Engagement Architect|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||GBP 24 To GBP 40 Per Hour|
|Location||Leeds, England, United Kingdom LS1 1DN|
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make.
We want our workforce to fully represent the communities and customers we serve because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team.
How and where you work depends on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
This role is critical to Openreach delivering against its Reach26 vision by ensuring the right skills are delivered to the right people, at the right time and in the right way. The role will include partnering with business unit stakeholders (clients) to understand their strategic skilling roadmap.
Shape and influence their learning strategy, including the development of the Collaborative Training Model (CTM) within their business area. The role is also accountable for the end-to-end delivery of learning solutions within business units, delivering to time, cost and quality requirements and within business constraints.
The role focuses heavily on validating, defining and analysing clients’ training requirements to ensure clear business outcomes are understood upfront, in order to build the correct learning solution.
You’ll have the following responsibilities
Own regular engagement with business unit stakeholders through regular forums, project-specific meetings and updates Develop and embed learning and development strategy into operational units.
Including the Collaborative Training Model (CTM) Understand your business unit’s environment and priorities to drive and adjust operational skills plans as required
Partner with all LD&R (Learning, Development & Resourcing) functions to collectively manage.
The delivery of skilling programmes and customer experience to business units
Use thought leadership, and drive best practice and innovation to lead the design and delivery of effective training solutions to meet your client’s specific requirements, in line with the overall learning strategy.
Ensure training interventions align both learner experience and business need Lead the input of new transformation skilling requirements into the overall annual learning plan (ALP) for your client’s business unit Take responsibility for the full e2e learning solution lifecycle.
Ensuring solutions are produced in accordance with team processes and templates, maintaining a consistent and professional approach Represent L&D (Learning & Development) at business programme/project meetings and drive key stakeholders to provide L&D with crucial information/deliverables.
Quality standards & timescales are consistently met, in line with stakeholder expectations
Proactively manage changes to the scope of requirements, as well as risks and issues as they arise.
Ensuring any impact on timescales & expectations are fully communicated to the client and across L&D Ensure all new solutions deliver an optimum cost per learner, increased effectiveness and optimise time to competence.
Lead virtual matrix project teams to develop and review solutions, ensuring consistency and quality in every aspect of the project You’ll have the following skills & experience Significant experience in managing a learning and development team or significant.
Operational experience in a relevant organisation Significant experience in successfully leading and delivering complex transformation/change programmes, managing relevant financials and resources (including the third party)
With clear evidence of your ability to engage, inspire and manage change, whilst delivering excellent business results Depth of analytical capability. Able to translate complex data/information into business insights to drive action plans Knowledge of different learning models and how they impact time.
Costs and customer experience Excellent interpersonal skills, coupled with an ability to build relationships and manage stakeholders Strong interpersonal and negotiation skills; always customer connected Broad perspective/understanding of how an L&D organisation works.
Experience in delivering time-critical products or solutions as part of major programmes
Experience in client relationship management; able to credibly partner with senior stakeholders across the business.
Experience in driving a high-performance culture and continuous improvement
Experience in the measurement and evaluation of the impact of training
As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer. We value different perspectives, skills and experiences.
Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connected to the world.
We’re a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission – to make the country’s digital network services faster, better and more affordable.
Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more. So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.
How to Apply
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!