Indeed Mumbai

Relationship Banker

Job Details

Job Purpose 

The role includes managing assigned client portfolios to ensure superior service delivery leading to cross-sell. It would include CASA Build as per branch targets, improving product holding per customer through the cross-selling of all banking products, acquiring new clients, and managing the walk-in clients.

The role entails managing all cash, and routine transactions for bank customers including fund transfers, accepting deposits & withdrawals, and managing deliverables.

Roles and Responsibilities 

• CASA value build-up and new client acquisition.
• Ensure effective client engagement leading to cross-sell.
• Increase in ‘Product holding per customer’ within the mapped portfolio.
• Ensure all the clients engaged are profiled and presented with suitable banking products.
• Be solution-oriented and ensure effective onboarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment Solutions, Retail and SME Loans, and relevant banking programs.
• Ensure the monthly operating plan is met to improve scorecard and decile rankings.
• Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, and trade transactions generated through client engagement.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
• Custodian of the branch vault, manage vault limits, cash, and non-cash transactions.
• Ensure Nil instances of cash shortage or excess at the teller counter.
• Updating the key registers regularly and reviewing branch reports like end-of-day (EOD) cash position report LTR, Instruments issued, etc.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation, and maintenance of suspense accounts register as per the required format.
• Ensure strict adherence to bank policies and compliance.        

Secondary Responsibilities – List the deliverables other than primary, but essential for the role 

• Perform audits and ensure compliance with internal and external regulations and guidelines
• Provide best-in-class customer service to all clients to become their primary bankers.

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