IT Jobs Chicago

Job Details

Lab IT Support Engineer

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital, and platforms.

Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported combined revenues of €17billion.

L2/L3 Support on lab instruments and application/software linked to the instruments.

Activities performed under this role:

• Incident resolution (troubleshooting, physical check of instrument, network issue, license configuration, data flow, and data storage issues…)
• User Administration (User creation, access, check on the validity of user accounts…)
• Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications…)
• Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed support firmware updates…)

Requirements:

• The person must come from IT Departments (R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).
•  The activity must be performed on the client’s site.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Apply Now