Customer Care Executive
Job Details
| Hiring Organization | Mega HR Consultant |
| Post Name | Customer Care Executive |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | 22000/- To 25000/- Per Month |
| Location | Mumbai, Maharashtra, India 400081 |
Job Description
Roles and Responsibilities
Answer all the calls received in the agreed response matrix during the assigned shift
Routes call and/or all bookings to the correct department during the assigned shift
Maintain call logs and departmental MIS
Desired Candidate Profile
- Manage all the calls
- General Inquiries
- Booking an Appointment
- Charges etc.
- By achieving desirable benchmarks
- Follow the Escalation matrix whenever required
- Need Excellent English Communication Skills
Perks and Benefits
- Role: Customer Success Associate
- Salary: Not Disclosed by Recruiter
- Industry: Medical Services / Hospital
- Functional Area: Customer Success, Service & Operations
- Role Category: Customer Success
- Employment Type: Permanent
Key Skills
- Inbound Voice ProcessCustomer ServiceVoice Process
- Customer SupportVoice CallTechnical HelpdeskTechnical SupportService DeskInbound CallsCustomer Care
- Skills highlighted with ‘‘ are preferred key skills
Education
UG: Any Graduate
Company Profile
Mega Hr Consultant
“Mega HR is a team of talent acquisition experts on a mission to help big and established businesses hire the best people and strategically acquire specialists, leaders & growth-focused executives across multiple domains and verticals.”