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Transat A.T

Customer Relations Specialist (Temporary or Permanent)

Company Description

Join a dedicated and humane company that needs you!

Why should you become a member of the team? We provide the satisfaction of working for a locally-based company with international clout, alongside other travel enthusiasts! You’ll grow in a stimulating telework environment where collaboration is essential. And, of course, you will benefit from our travel perks as you explore our destinations aboard North America’s best leisure airline!

Be part of the journey!


  • Annual holiday of three weeks
  • 5 days of floating holiday
  • Insurance for groups
  • Contribution to RRSP/DPSP by the employer
  • Possibility of advancement within the company
  • 2 round-trip airline tickets to Air Transat destinations + unlimited standby time (upon hiring)

Job Description

  • Opens all customer claims received by phone or in writing and manages all correspondence relating to the claims;
  • Send copies of customer claims to all relevant suppliers and departments to obtain their version of events.
  • Respond to any written or verbal request before, during, or after the customer’s trip, within the established deadlines and in accordance with industry regulations as well as the company’s policies and procedures;
  • Analyze customer claims and look into incident details;
  • Make settlement proposals and negotiate agreements.


  • A minimum of three years’ experience in complaint management and customer service is required.
  • Good analytical skills and empathy; Bilingual (written and spoken);
    Capable of working under duress;
  • Skills in organisation and time management;
  • Attention to detail;
  • Excellent writing abilities;
  • Knowledge of the travel industry is advantageous.

Employment Equity

Transat promotes an environment of inclusiveness, respect, and equity. We strive to create a workforce that reflects the diversity of our customers as well as the communities we visit. We encourage women, members of visible minorities, ethnic minorities, indigenous peoples, and people with disabilities to run. People with disabilities will be accommodated throughout the recruitment and selection process at Transat. If you require an accommodation, please contact us so that we can collaborate to meet your needs. The masculine form has been retained to facilitate reading of this document.

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