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Job Details

Hiring Organization Target Hospitality
Post Name Operations Systems Analyst
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 60000 To USD 70000 Per Year
Location The Woodlands, Texas, United States 77381

Description

Company Profile:

Target Hospitality, a publicly traded company, is the largest provider of remote turnkey housing solutions in the United States.  Our team of seasoned experts provides everything our clients require, including acquiring land at the best locations, safely fast-tracking the construction process, client-orientated facilities management, specialized remote catering, remote transportation logistics, specialized security, and anything else our client requires or needs for their workforce housing.

Target Hospitality’s reputation for customer excellence serves as the standard by which industry leaders measure their success. It is our number one priority to help our customers reach their full economic potential through building trust and loyalty among all guests within our facilities. Our employees will do “whatever it takes” to ensure that each interaction is an experience of superior customer satisfaction!

Job Summary:

At Target Hospitality the Operations Systems Coordinator is responsible for assisting the Operations team in any and all functions that help Target Hospitality achieve its operational goals.

This primarily will consist of operational systems management, including but not limited to the Property Management system, and any other operational, financial, or commercial systems or functions deemed necessary by the leadership teams from the Operations, Commercial, Information Technology, Financial Planning & Analysis, Accounting or Business Applications teams.

Essential Job Functions/Major Responsibilities:

Include the following. Other duties may be assigned.

Average Percent of Time

  • 70% – Operations Systems Management
    • Assist in the management of all operations & commercial systems, including but not limited to Infinity/THOR (current and/or future property front desk system), Oracle Contracts Module, iHotelier/Channel Manager, Tableau, Datawarehouse, SmartView, Expedia Partner Central.
    • Attend operations system development, implementation, and/or maintenance meetings to take notes for leadership, aid as required, provide feedback as needed, give operational guidance, etc.
    • Execute misc. system development, implementation, and/or maintenance tasks as required
    • Responsible for all de-bugging of in-house software
    • Develop and maintain operations system support function for all users
    • Develop and maintain new hire training and continued education efforts for operations systems
    • Monitor and assess daily system use for opportunities for enhancements
    • Field and assess enhancement recommendations from daily users
    • Assist in the prioritization of proposed system enhancements
    • Coordinate the execution, roll, and training required for all system enhancements
  • 10% – Reservations assistant
    • Assist the Operations and the Revenue Management/Reservations teams in analyzing occupancy and prioritizing reservation requests
    • Perform daily, weekly, monthly, and periodic audits and monitoring of client utilization within the front desk system to ensure system accuracy and that each Lodge is optimizing their inventory.
    • Communicate all operational changes, enhancements, and/or disruptions
    • Coordinate the prompt resolution of any reservations challenges that may arise by acting as an intermediary between lodge staff and clients
  • 5% – Misc. Departmental Intermediary
    • Act as intermediary for Operations Systems with other internal TH departments as needed
    • Provide operational system opportunity analysis as well as any additional insight required to TH Executive Leadership, Operations, Commercial, IT, Legal, Accounting, and Finance as needed.
  • 5% Meeting Attendance
    • Potential regular attendance and participation required in various operations, commercial, finance, legal, accounting & IT meetings, in addition to other ad hoc meetings as required.

Other Duties and Responsibilities:

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

  • Assist in the delivery and support of projects as required by senior management.
  • Assist in the delivery of system support as required.
  • Perform other duties and responsibilities as assigned or required.
  • Service and maintain customer relationships to ensure satisfaction and timely mitigation of any problems.

Performance Measurement Criteria:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Annual performance evaluation.
  • Working relations with clients, employees, and upper management.
  • High professional standards.
  • Good communication skills both verbally and written.

Knowledge and Job Skills Required:

  • Good communication skills.
  • Ability to read, write and perform mathematical functions.
  • Good organizational skills.
  • Ability to train employees.

Education and/or Experience:

A bachelor’s degree is preferred but not required. Degrees in Business Management, Information Technology or another related field are preferred but other bachelor’s degrees will be considered.

  • Intermediate PC/Information Technology troubleshooting skills.
  • SQL server/database administration experience
  • Intermediate to advanced coding experience such as C++, ColdFusion, Python, etc.
  • Proficient with Microsoft Office applications, and computer skills.
    • Intermediate/Advanced Word
    • Advanced Excel (V Lookup, macros, formulas, merging, sorting, sub-totals, pivot tables, etc.)
  • Excellent verbal and written English communication.
  • Proven track record of success in achieving deliverables within a timeline.
  • Technology expertise supported by knowledge of industry-standard databases, spreadsheets, word processing, and reporting applications.
  • Confidentiality and professionalism are expected at all times. 

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Frequency Key: Rare- <1 hr, Occasional 1-3 hrs, Frequent 3-6 hrs, Constant 6-8 hrs

Physical Activity Frequency

  • Sitting: Frequent
  • Walking: Frequent
  • Climbing Stairs: Occasional
  • Standing: Frequent
  • Crouching/Bending/Stooping: Occasional
  • Reaching: Frequent
  • Grasping: Frequent
  • Pushing/Pulling: Occasional
  • Near Vision: Constant
  • Far Vision: Occasional
  • Hearing: Constant
  • Talking: Constant
  • Smell: Rare
  • Taste: Never
  • Lifting/Carrying (# lbs): Occasional – up to 50 lbs
  • Travel: Intermediate (20% of the time), periodic client and/or lodge visits as needed.

Speaking-Ability:

  • To express or exchange ideas and to convey detailed instructions to other workers accurately, loudly, and/or quickly.

Mental Requirements:

  • Self-confidence.
  • Ability to interact with people.
  • Ability to handle multi-tasks and deadlines.
  • Work under extreme stress.
  • Logical or technical thinking to solve problems.
  • Ability to compose and/or generate and analyze reports.

Target Hospitality will modify this job description to reasonably accommodate any individual. Please sign below to acknowledge that you understand the requirements of this job and your ability to adhere to these standards.

Target Hospitality is an Equal Employment Opportunity/Affirmative Action employer.  It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, genetic information, sexual orientation, gender identity, disability, or veteran status.

Applicants are treated on the basis of their job-related qualifications, ability, and performance.  To ensure that our EEO policies are carried out, Target Lodging has implemented Affirmative Action Plans at all facilities.

VEVRAA Federal Contractor

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