New Job in Mumbai

Manager – TES Delivery

Job Details

Hiring Organization Vodafone Idea Ltd.
Post Name Manager – TES Delivery
Qualification B.E
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 15000/- To 20000/- Per Month 
Location Mumbai, Maharashtra, India 400030

Job Purpose

The role will be responsible for Governance, monitoring of the delivery SLA, and to Fulfill the key demands/ projects as per the customer /business requirements.

Key Result Areas/Accountabilities

Key Accountabilities:

  • Executes End to End Operational Processes & Procedures for driving Service Delivery and ensuring CRFS compliance. Ensure governance of process adherence, effective project management.
  • Engagement with cross-functional team to enhance order conversion to delivery to support business to accelerate revenue realization.
  • Coordinate with circles for service delivery and partners to customer expectations.
  • Drive customer acceptance and commissioning of service of accelerating revenue. Drive quality; audit initiatives and raise the benchmark continuously to improve customer experience.
  • Evolve SLA and KPI-driven operations across circles to provide best-in-class customer experience for the Business team in Service Delivery Domain.

Core Competencies, Knowledge, Experience

  • 3 to 8 Years of experience in the field of project Management, Data Communications, Telecom, and networking.
  • Demonstrate experience of working in Telecom Service delivery function.
  • Experience with Data Networking platforms and Enterprise products & Services.
  • Project Management skills
  • Vendor governance/resource utilization.
  • Transmission and IP knowledge will be added advantages.

Must have technical/professional qualifications

  • B.E
  • Good Stakeholders Management skills to interface with customers and business team.
  • Proven people management skills
  • Effective communication and interpersonal skills
  • Proactive in approach with a positive attitude
  • Balanced in handling emergencies.
  • Experience in virtual team management
  • Project management certification added advantage

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