Job Description
Job Details
| Hiring Organization | MTBC – Medical Transcription and Billing Company |
| Post Name | Technical Support |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | PKR 55000 To PKR 57000 Per Year |
| Location | Rawalpindi, Punjab, Pakistan 46000 |
About Organization
CareCloud, Inc. is a leading healthcare technology company with a comprehensive suite of proprietary, cloud-based solutions for growing healthcare organizations. In today’s challenging healthcare landscape, healthcare organizations need an innovative partner who can help enhance clinical workflows, increase revenue, modernize the patient experience, and reduce operational expenses.
CareCloud (Nasdaq: MTBC) (Nasdaq: MTBCP), formerly known as MTBC, delivers the most comprehensive technology-enabled solutions to healthcare organizations of all sizes, spanning a wide range of specialties, all across the country.
Our flexible, consultative approach, combined with our end-to-end services and specialized back-office team, meet your needs head-on. Let us help your medical group improve profitability and eliminate administrative burdens.
Main Responsibilities
You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords, or viruses. Typical Technical Support responsibilities include:
- Installation & configuration of a company’s computer hardware operating systems and applications.
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of customers and employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Performing electrical safety checks on the company’s computer equipment.
- Responding to call-outs in a timely fashion.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
You could choose to provide after-sales support for software or equipment suppliers or businesses that specialize in providing customers with support and maintenance.
Ready to take the next step to become a Technical Support? Check these Technical Support jobs and apply!
Technical Support Requirements
Apart from the requisite qualifications, which we outline next, technical support workers require the following skills:
- Proficiency in Mac/Linux/Windows OS
- Experience in help desk software
- Strong problem-solving skills
- Interpersonal skills
- Creative thinking
- Previous experience in tech support or a similar job
- Attention to detail
- Teamworking
Technical Support Qualifications
Although you can become a technical support worker with any degree, employers prefer applicants to have an IT-related qualification. It is also helpful to have one of the following certifications:
- Certified Information System Security Professional
- Cisco Certified Network Associate – Routing and Switching
- Microsoft Certified Solutions Associate
- Certified Information Security Manager
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