Night Shift Jobs Rawalpindi

Job Description

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Technical support workers help maintain, manage and repair IT systems. The role also involves diagnosing software or hardware faults and solving the issues over the phone or in person.

Job Details

Hiring Organization MTBC – Medical Transcription and Billing Company
Post Name Technical Support
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary PKR 55000 To PKR 57000 Per Year
Location Rawalpindi, Punjab, Pakistan 46000

About Organization

CareCloud, Inc. is a leading healthcare technology company with a comprehensive suite of proprietary, cloud-based solutions for growing healthcare organizations. In today’s challenging healthcare landscape, healthcare organizations need an innovative partner who can help enhance clinical workflows, increase revenue, modernize the patient experience, and reduce operational expenses.

CareCloud (Nasdaq: MTBC) (Nasdaq: MTBCP), formerly known as MTBC, delivers the most comprehensive technology-enabled solutions to healthcare organizations of all sizes, spanning a wide range of specialties, all across the country. 

Our flexible, consultative approach, combined with our end-to-end services and specialized back-office team, meet your needs head-on. Let us help your medical group improve profitability and eliminate administrative burdens.

Main Responsibilities

You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords, or viruses. Typical Technical Support responsibilities include:

  • Installation & configuration of a company’s computer hardware operating systems and applications.
  • Maintenance and monitoring of computer networks and systems.
  • Logging the queries of customers and employees.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnosing and solving hardware or software faults.
  • Testing and evaluating new technology.
  • Performing electrical safety checks on the company’s computer equipment.
  • Responding to call-outs in a timely fashion.
  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

You could choose to provide after-sales support for software or equipment suppliers or businesses that specialize in providing customers with support and maintenance.

Ready to take the next step to become a Technical Support? Check these Technical Support jobs and apply!

Technical Support Requirements

Apart from the requisite qualifications, which we outline next, technical support workers require the following skills:

  • Proficiency in Mac/Linux/Windows OS
  • Experience in help desk software
  • Strong problem-solving skills
  • Interpersonal skills
  • Creative thinking
  • Previous experience in tech support or a similar job
  • Attention to detail
  • Teamworking

Technical Support Qualifications

Although you can become a technical support worker with any degree, employers prefer applicants to have an IT-related qualification. It is also helpful to have one of the following certifications:

  • Certified Information System Security Professional
  • Cisco Certified Network Associate – Routing and Switching
  • Microsoft Certified Solutions Associate
  • Certified Information Security Manager

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