Job Details
| Hiring Organization | Callforce BPO – Cape Town |
| Post Name | Customer Service agent |
| Qualification | 12th Pass, Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | ZAR 9500 Per Month |
| Job Location Type | Work From Home |
About Organization
“The world is changing so fast that your brand’s relevance in your client’s world is also changing at the speed of light. The ability to be agile and adapt quickly is critical to keeping your business alive.
Outsourcing to the right partner is an enabler to outperforming your competitors and being a leading brand. We are looking to partner with clients who share the common view that their business should be built on the premise of optimizing the customer experience cost-effectively, ensuring that success always follows!”
The business world and competitive landscape as we know it is evolving rapidly and each day brings renewed importance to your brand’s relevance in the customer’s world which is changing at the speed of light.
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfillment and query resolution via non-face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer-centric way to ensure that we live by our service principles
Investigating, facilitating, and resolving non-conformance customer issues and providing an advisory service to customers with regard to delays in the supply chain.
Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
Achieving and exceeding key performance metrics relating to service delivery
Working hours: The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office-based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Excellent verbal and written communication skills
- Analyzing, Writing, and reporting
- Deciding and initiating action
- Working with people
- Following instructions and procedures
- Time management
- Education and experience required
*Preferred: Minimum of 6 months of working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)
Basic MS Office Skills / Computer literate
The Business Writing Skill (Advantageous)
Clear Credit & Criminal Record.
Must be a South African Citizen
Available immediately / 2 weeks’ notice
Fiber at home is compulsory to accommodate potentially working from home when required
Must be fully vaccinated
Salary: R 9500 per month
SKILLS
- Calling ClientsCommunication
- Customer Service
INDUSTRIES
- Consulting
- Customer Services
- Petrochemical