Operations Jobs in Mumbai

Commercial Operations Leader

Job Details

Main responsibilities

The Commercial Operations Leader will support local supply chain and logistics activities, business and financial analysis support, contracts and tender management, and the Sales & Marketing organization across varied operational, logistics, and commercial activities. This includes conjunction with shared service functional teams.

A – Supply Chain and Logistics

• Manage Customer Service team to support varied Supply Chain, Operational & Logistical activities
• Maintaining & submitting accurate demand forecast considering country-specific business needs and operational constraints in coordination with Commercial operational Specialists & warehouse.
• Oversee & Report management periodically on the trends of the Sales, Inventory & Operation Planning (SOP) cycle
• Main interface with suppliers and partners for supply chain/logistics activities within the local market.
• Follow up on PIND inbound shipments with forwarders once it’s leaving the origin warehouse.
• Follow up 3PL/4PL daily operation, to ensure the logistic operation is on track to support market sales.
• Manage stock transfer between India warehouse and wholesalers/distributors, to ensure sufficient stock are in place.
• Ensure inventory reconciliation between SAP and 3PL system
• National Product Catalogue management in coordination with Commercial operational Specialist & warehouse.
• Support recall activity as required in coordination with Quality Team & Product management team. Ensure Commercial Operations Specialist delivers the required information on time.
• The first point of contact with various supply chain and logistics-related stakeholders.

B – Business Analysis

• Coordinate with APAC shared services finance, and other functional teams, for business and financial analysis activities to support local decision-making.
• Provide necessary guidance to Commercial Operation Specialist.
• Participate in budgeting processes, business reviews, and ad hoc analysis
• Ensure submission of sales/product/customer reports

C – Sales and Marketing Support

• Ensure General operational support for sales and marketing team such as events, coordination of promotions, and development of materials.
• Provide Market and sales analysis, generating reports to monitor developments and contribute to strategic marketing and commercial excellence plans.
• Provide Analytical support for price decisions
• Price list management

D – Tender and Contract Management

• Ensure management of timely submissions with high-quality responses aligned to commercial strategy
• Reviewing and ongoing management of contracts ensuring contract compliance – customers, partners, leases, contractors, etc

E – General

• Ad hoc duties and one-off projects as required

Education, and background required for the job

• Solid financial acumen – commerce/finance-related qualifications is a plus but not required
• Operations/supply chain experience
• Experience with data management, analysis, and reporting
• Experience in SAP
• IT System oriented, extensive knowledge of Microsoft PC applications
• Good interpersonal skill
• Good organizational skills, ability to multi-task
• Attention to detail
• Good team player, positive attitude, good work ethic

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