RN Jobs Phoenix

Job Details

Hiring Organization Blue Cross Blue Shield of Arizona
Post Name Registered Nurse
Remote No
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 62000 To USD 78600 Per Year
Location Phoenix, Arizona, United States 85021

Awarded the Best Place to Work, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position is remote within the state of AZ only. This remote work opportunity requires residency, and work to be performed, within the State of Arizona. Identifying, researching, processing, resolving, and responding to inquiries from internal and external customers with an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry.


Required Work Experience

  • 2 years (s) of experience in clinical, health insurance, or another healthcare-related field (Applies to All Levels)
  • Completion of two (2) years of BCBSAZ medical review, utilization management, or care management experience (Applies to Level 3)

Required Education

  • Associate’s Degree in the general field of study or Post High School Nursing Diploma (Applies to All Levels) or Bachelor’s Degree in Nursing or related field of study (Applies to All Levels)

Required Licenses

  • Active, current, and unrestricted State of Arizona license to practice as a health professional, including RN, LPT, LBSW, LMSW, or LCSW. (Applies to All Levels)


Preferred Work Experience

  • 3 years (s) of experience in a clinical field of practice, health insurance, or another healthcare-related field (All Levels)
  • 2 year(s) experience in utilization review, quality assurance, or health insurance industry field (All levels)

Level I (Grade 27)

  • Maintains productivity and accuracy requirements set for this level.
  • Demonstrates ability to complete all types of reviews utilizing, but not limited to: appropriate benefit plans, policies, guidelines, claims processing system, member enrollment, provider contracts, BCBSAZ communication records, and precertification system.
  • Assumes responsibility for in-depth analysis and final resolution of claims requiring clinical review according to department policy, BCBSAZ, and State, and Federal requirements, as applicable. This may involve coordinating with other BCBSAZ departments.
  • Maintains effective communication (verbal and written), both formal and informal with internal and external customers.
  • Maintains knowledge of activities in assigned area and possesses the ability to provide assistance as necessary.
  • Maintains current knowledge of department policies, medical policy guidelines, benefit plans, and utilization criteria for all local lines of business as it relates to the processing of Medical Review claims.
  • Analyzes and monitors claims for trends. These trends may illustrate an educational need; a need for a referral to a different BCBSAZ department; or the need for updating a policy/guideline. Makes specific written recommendations to Manager with demonstrated ability to follow through on ideas.
  • Accumulates and reports statistics relative to inventory and timeliness. Submits ad hoc reports as necessary. Identifies needs regarding enhancements to systems and/or processes.
  • Actively participates in a task force(s) as assigned and undertakes and completes special projects.
  • Coordinates processing claims resolution with other departments.
  • Utilize quality tools in daily interactions and process improvements.
  • Positively adapts to a changing work environment with flexibility and recognizes the impact the change will have on the appeal and grievance process.
  • Adapts to changing work environment with flexibility and recognizes potential impact with the ability to accentuate the positive to maintain/increase staff morale.
  • Creates and/or updates departmental Policies and Procedures.
  • Participates in continuing education and current developments in fields of managed care; attends courses offered by BCBSAZ Corporate Training and Development Department and the Medical Services Division; participates in appropriate computer-related educational offerings as relates to position function.

Level II (Grade 28)

  • Assists in departmental training of new staff and ongoing in-services.
  • Assists in revising current policies and procedures and or desk levels, as needed, and develops and assists in the implementation of new policies and or desk levels.
  • Attends and actively participates with interdepartmental teams.
  • Takes on special projects as requested by management.

Level III (Grade 29)

  • Demonstrates ability, under minimal direction to perform special projects, train new staff, analyze inventory, revise current policies and procedures and or desk levels and develop and implement new policies and or desk levels.
  • Initiates development and implements ongoing in-services.
  • Takes initiative to follow through on issues and identifies opportunities for improvement.


  • Each progressive level includes the ability to perform the essential functions of any lower level.
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned.


Required Job Skills

  • Intermediate PC proficiency
  • Intermediate skills using office equipment, including copiers, fax machines, scanners, and telephones (All Levels)

Required Professional Competencies

  • Maintain confidentiality and privacy
  • Strong current clinical knowledge
  • Practice interpersonal and active listening skills to achieve customer satisfaction
  • Compose a variety of business correspondence
  • Interpret and translate policies, procedures, programs, and guidelines
  • Capable of investigative and analytical research
  • Navigate, gather, input, and maintain data records in multiple system applications
  • Follow and accept instructions and direction
  • Establish and maintain working relationships in a collaborative team environment
  • Organizational skills with the ability to prioritize tasks and work with multiple priorities
  • Independent and sound judgment with good problem-solving skills (Applies to All Levels)
  • Analyzes and interprets and makes recommendations based on appeals data and trends (Applies to Level 3)
  • Ability to assist in the training of new and existing staff (Applies to Levels 2 – 3)

Required Leadership Experience and Competencies

  • Proven leadership and assistance through positive reinforcement of processes and company policies (Level 3)


Preferred Job Skills
  • Advanced PC proficiency
  • Knowledge of CPT-4 and ICD- 9 coding (Applies to All Levels)

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.

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