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We are a multi-location, family-owned auto body repair shop with a great history in the Sydney area of making unpleasant experiences pleasant for our clients. We treat our employees well, equip them to do great work, and reward them for their service.

We provide training and opportunity for growth – all the benefits of the big shops combined with the personal touch of a family-owned and operated business. It’s worth a conversation.

The Receptionist is responsible for ensuring the customer experience when entering the facility and over the phone is a pleasant one. This position will provide administrative support to various areas within the shop.

Essential Functions:

• Professionally and politely greet every customer in person and over the phone
• Route calls to the appropriate team member or takes messages as required
• Ensure all required forms and customer information is obtained the first time
• Complete daily appointment follow-up(s) and confirmations/bookings
• Confirm and make rental reservations with every vehicle as required
• Document system of record each time customers are called and advised of vehicle repair status
• Manage, resolve and monitor specific accounts receivables as requested
• Adhere to repair processes
• Prepare manual payments when requested by the Manager
• Maintain accurate drop-off dates, delivery dates, and payment dates
• Prepare daily pick-up and drop-off schedules and update the workshop manager
• Manage and maintain required office supplies
• Call customers as needed to ensure they are kept updated
• Provide every customer with superior customer service throughout the process
• Perform other duties as requested by management
• Order and invoice for parts as and when required