Job Details
| Hiring Organization | Seek |
| Post Title | Seek Perth |
| Post Name | Inbound Customer Service |
| Qualification | 12th Pass, Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | AUD 48000 Per Year |
| Location | Perth, Western Australia, Australia 6005 |
Job Description
Who is TSA?
TSA is an Australian-owned business specializing in helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country’s largest brands, across eight call centers in Australia and internationally.
About the role:
HCF is Australia’s largest not-for-profit award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one!
What will you do:
- Assist customers with the health claims requirements
- Navigate solutions based on the customer’s needs
- Accurately record detailed customer interactions
- Follow-up work on claims
- Promote HCF products when applicable
- Work a rotating roster between Monday – Friday 7.45 am – 7 pm (7.6-hour shifts)
- Commence 12th September
- Complete 10 days of fully pain training in our Troode street office
What you need:
- A genuine passion and care for the customer
- Demonstrated customer service experience
- The drive to learn new skills
- A proactive approach to work
- An empathetic approach to customer
- Evidence that you have received two doses of a recognized COVID-19 vaccine
- Have full working rights within Australia