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Job Details

Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Assure that all bars are kept in proper working conditions. To provide all supplies needed for the bar prior to and during all functions and events as per Beverage Supervisor and Captain’s request.

Assure to restock any and all beverages after all functions. Knowledge of consumer reports and assistance with monthly beverage inventory and organization of beverage storeroom.

Essential Functions and Responsibilities

• Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies throughout the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from the dining room, assist with cleaning all public areas.
• Participates in monthly inventory
• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume
• Cleans and stocks glassware
• Maintains cleanliness and sanitary condition of lounge and service areas
• Assist in completion of post-shift clean-up and side work duties
• Maintain clean and organized storage space
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect the business needs of the hotel
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below.

Supportive Functions and Responsibilities

• Promotes and applies teamwork skills at all times
• Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to all guests, management, and fellow employees
• Attends appropriate hotel meetings and training sessions
• Interacts daily with all captains to review events of the day
• Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
• Stocks portable bar with required mixers, alcoholic beverages, and related supplies
• Prepares all necessary mixers and garnishes prior to the start of service and during a shift as needed
• Sets up bar service area with all necessary glassware and supplies prior to the start of service “Mis en Place”
• Greets guests in a polite professional manner according to Loews standards
• Determines guest’s needs and suggestively up-sells beverages so as to enhance the guest experience
• To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels
• Breaking down equipment and returning stock to the storage areas
• Perform other related duties as assigned or requested by supervisors/managers
• Records all aspects of guest order accurately 
• Monitors guest consumption to prevent overindulgence and ensure safety
• Inventories all beverages and operating supplies, order replacement items as needed
• Performs all closing duties, secures all inventory and supplies
• Performs monthly inventories
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Basic knowledge of Wine & Spirits, and food
• Polite, friendly, and helpful to guests, management, and fellow employees
• Exceptional guest service skills
• Ability to stand, stoop, bend and lift items weighing up to 50 pounds repetitively during an entire shift
• Certifications: “Certified Food Service Manager”, “TIPS” or equivalent
• Effective leadership, management, organizational, and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, and bend repetitively during the entire shift
• Ability to work a flexible schedule to include weekends and holidays

Education: 

• High School Diploma or equivalent

Experience: 

• One + years of experience as a Barback in a high-volume, upscale Hotel or Free standing lounge environments

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