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Job Details

Hiring Organization	Mayo Clinic
Post Name	General Service Attendant
Qualification	A high school diploma/GED is required. Minimum of one year of previous experience either through paid or educational experiences demonstrating customer service, teamwork, critical thinking, problem-solving, and decision-making skills and abilities required.
Industry	Private
Employment Type	Full Time
Work Hours	8 Hours
Salary	USD 15 To USD 20 Per Hour
Location	Phoenix , Arizona , United States 85054

Why Mayo Clinic

Mayo Clinic is the nation’s best hospital (U.S. News & World Report) and is ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research, and Support Services to name a few.

Across all locations, you’ll find career opportunities that support diversity, equity, and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive.

We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career! Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description

This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving on campus, and serves as a critical team member in facilitating patient visits.

The General Services Attendant demonstrates professionalism, effective communication, and listening skills, empathy, and the ability to effectively interact with patients, visitors, family members, and others who may present to Mayo Clinic.

The General Services Attendant will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel.

In addition to providing overall presence, the General Services Attendant will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, follow designated screening script and process flows, enforce entrance utilization and related policies (ex: masking, badging), greet patients and visitors, and assist in navigation.

The General Services Attendant primarily works at patient-designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict.

This role may have view-only access to the electronic health record to support verifying information. Incumbents will assist with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities.

Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays, and weekends with rotating days off.

Qualifications

A high school diploma/GED is required. Minimum of one year of previous experience either through paid or educational experiences demonstrating customer service, teamwork, critical thinking, problem-solving, and decision-making skills and abilities required.

Additional qualifications

Evidence of conflict management and resolution skills.
Evidence of problem-solving, critical thinking, and decision-making skills and abilities.

Schedule details

Must be able to work 8.5-hour shifts 5 days per week or 10.5-hour shifts 4 days a week. Scheduled days and working hours will primarily be later morning to evening shifts (exp.1130am-8 pm) subject to change based on the needs of the department. Must be available on weekends and holidays as scheduled.

Weekend schedule

International Assignment

Site description

Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, by doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities.

Mayo Clinic’s campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny “desert metropolis” offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city’s more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region’s desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

EOE

As an Affirmative Action and Equal Opportunity Employer, Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate.

Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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