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Job Details

Hiring Organization Vodafone
Post Name Service Desk Adviser
Qualification 10th Pass, 12th Pass
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 21645 Per Year
Job Location Type Work From Home
  • Location: All hub locations considered, Full-time Remote Working
  • Salary:  £21,645 basic salary + £2000 OTE bonus
  • Hours:  37.5 hours per week. This is a shift-based role and will require you to be flexible and available to work between the hours of 7 am to 7 pm Monday to Sunday.

Say goodbye to the daily commute and hello to a full-time contract and bonus opportunities. We will support you in setting up your home office and provide you with all the training and learning opportunities to enable you to be at your best.

What will you be doing?

As a Service Desk Adviser, you will be dealing with high-profile clients and managing tickets according to to set timescales and severity. You will quickly and calmly identify our customers’ needs and respond appropriately to the severity of the incident.

Using your communication and interpersonal skills you will record and prioritize a range of incidents whilst managing customers’ expectations around resolution times. You’ll be responsible for taking ownership of high-impacting incidents as they are raised, making sure that we are using contact points around the wider business and beyond to drive a prompt resolution.

Customer service is key in this role to ensure we deliver the very best care to our customers through effective relationship building. Efficiency is also important to succeed, as you will be managing a diverse workload, which will include handling inbound and outbound calls, also responding to emails & web chat messages.

Who are we looking for?

You will need to be customer focused with excellent communication skills, both verbal and written

  • Ability to multitask and work to tight deadlines and possess good analytical skills
  • Ability to work under pressure whilst maintaining a professional manner
  • Previous Service Desk experience is desirable
  • High attention to detail
  • Experience in prioritizing workload and reviewing allocated queue preferred but not essential
  • IT Literate – Being able to navigate and utilize many systems
  • Resilient – able to adapt to the regular changes in policies and processes within the role

Remote working requirements: 

In order to be successful in this home-based role, there are some minimum requirements that you would need to commit to:

  • Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds: Min Download speed – 10Mbps, Min Upload Speed – 5Mbps
  • Able to work in a private and distraction-free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection
  • You will need a desk and suitable chair to work from comfortably and professionally
  • You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the business

What’s in it for you?

An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family.

From our market-leading parental leave policies to employee discounts, retail vouchers, pension plans,s and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Vodafone UK is regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. Candidates will be required to undertake vetting to obtain SC clearance for this role.

Vodafone UK’s home-based working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborate, and simply connect. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

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