Singapore Job Vacancy For Indian 2022

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Job Details

Hiring Organization Annabella Patisserie Trading Pte Ltd
Post Name Customer Service Executive
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary SGD 14 To SGD 18 Per Hour
Location Singapore 658080

About Organization

Annabella Pâtisserie is a Japanese-French-inspired bakery, specializing in delicate Japanese light-cream hand-crafted macarons. It all started with the pursuit to produce the best-quality macarons.

The founding chef spent over a decade traveling to world-class bakeries and chocolatiers, tasting and researching ingredients to create top-quality macarons. This culinary journey contributes to every aspect of how macarons are made today.

The founder’s passions and inspirations can be experienced in every delicious bite of our cakes and macarons. Annabella Pâtisserie has a mission to share the best pâtisserie with everyone. Your feedback is always welcome.

Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Support Executive Responsibilities:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

  • A bachelor’s degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Apply Now

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