Job Details
| Hiring Organization | Oxilum Technologies |
| Post Name | AR COLLECTION – UK VOICE PROCESS |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | 250000/- To 350000/- Per Year |
| Location | Mumbai, Maharashtra, India 230532 |
Job Description
- Type of Program: AR Collection
- Designation: Associate
- Qualification: Any Graduation
Requirement :
- Excellent Communication is Mandatory
- Should have a minimum of 6 months of experience in the International Collection Process
Salary:
- Up to 3.5L CTC + Incentives
- Date of Joining: Immediate
Roles & Responsibilities
- Review open accounts from the daily Ageing report
- Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
- Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalation in case of non-payment or no response
- Provide customer service with regards to sending statements, processing customer refunds, and process account adjustments and resolving client-billing problems, and applying good customer service in a timely manner
- Identify issues attributing to account delinquency and discuss them with customers and escalate them with the client
- Assists with the cleanup of UCs (unapplied credits), short paid invoices
- Send Dunning letter to customers to make the payment of delinquent accounts
- Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
- Update Daily/Weekly trackers and perform an aself-quality check
- Adherence to Control and Compliance
- Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure smooth flow of transactions and resolution of issues if any
- Follow and update the Standard Operating Procedure (SOP)
- Active participation in Learning & Developments
- Involve in Process Improvements and their implementation
- Comply with all Internal and External Service Level Agreement & Key Performance Index requirements
- Interact and Coordinate with the support functions teams
- Preparing questionnaires along with training team for Internal Assessment
- Adherence to Control and Compliance and collating related documents for external/internal audit
- Acting as a backup to the Team lead as and when required
Rounds of Interview:
- HR, Communication, Manager, and Ops.